Isifiso Sustainable Bespoke Fashion

(is-e-fee-so)

Shipping & Returns

Fast and cost effective postage for you

Shipping
policy

I ship worldwide. Some products which contain dried plants and seeds is restricted to the UK. All shipping is done via Royal mail, UK.

Shipping rates

Shipping is kept low intentionally, but subject to change to reflect change in the carrier costs. Shipping will be calculated at the basket when you provide the shipping address and is calculated based on weight and size.

United Kingdom

Worldwide

Europe

Local pickup: Local pickup can be arranged at no extra cost Please send me a message after placing the order to organise pickup.

Returns

If for any reason you are unhappy with your purchase, I would do everything I can to help. 

You may return your purchased unused item with all its packaging and labels within 14 days for an exchange or refund. Return postage is not covered by isifiso. If you wish to return your order please contact me first.

Please note we are unable to accept refunds on eye pillows, face coverings and custom orders.

I will refund your order as soon as possible after receiving the return but please be aware this could take up to 10 days. All refunds will be made by the original payment method.

Damaged goods

If your order arrives damaged in the post please contact me as soon as possible using the contact me form or by emailing. Please include pictures of the packaging and your items.

Order not arrived

If you have received confirmation that the order has been shipped and it has not been received within the next 15 days, please get in touch.

Get in touch

Use the contact form to send a message or email [email protected]

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